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CANCELLATIONS
RETURNS
Cancellation of an Order
Buyers are able to cancel an order prior to it being shipped, local pick up, or a local delivery. We must be notified within 24 hours after the purchase to reduce encountering any shipping charges.
Once the item has been shipped, the cancellation will be considered a return. In this case, the buyer will be responsible for the cost of packaging, shipping outbound and inbound, and the 20% restocking fee.
To initiate a cancellation email us at info@elegantzstudio.com.
Return Policy
Elegantz Studio customers have 48 hours from time of delivery to notify us and initiate their return. Once the item is received by us and returned in good order, the buyer will receive a refund.
A restocking fee of 20% is applied for returns that were received in full accordance with the item description, including full disclosure of any flaws in the item. Assuming the item is as stated in its description, the buyer will also be responsible for all shipping charges, outbound and inbound.
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